It absolutely is.
All our products are heat-sealed in non-permeable, opaque bags. The contents of your order are placed in a unmarked shipping box and sealed.
Our packages are discrete once they arrive to your mailbox with no descriptors or markings pertaining to the nature of our business.
Rest-assured, we take all precautions in shipping you your order.
All orders are processed via Interac e-Transfer.
Interac e-Transfers are a way to send money to someone else electronically without sharing banking information. Interac e-Transfer notices are sent by email, but those are just the notices—no financial information or money transfer details are included in those emails.
Payment instructions will be sent to you by email after placing your order.
We provide email updates from the moment we accept your payment to the time it is delivered at your house. A tracking number from Canada Post will be sent to your account email shortly after placing your order.
All our packages ship from Kelowna, British Columbia.
Canada Post XpressPost Guaranteed Shipping Times
Regional Shipments (BC, AB, and SK)
Major Urban Areas – 1 Day
Non-Major Urban Areas – 2 Days
Northern Regions & Remote Areas – 5 Days or less
National Shipments (Everywhere else in Canada)
Major Urban Areas – 2 Day
Non-Major Urban Areas – 3 Days
Northern Regions & Remote Areas – 7 Days or less
If your order arrives not up to your standard we ask that you contact our customer service email to get you set up for a store credit. Depending on the situation, it is at our discretion to decide whether we include free shipping with the store credit.
However, due to the nature of our products we do not offer any refunds of purchases.
Yes, so long as your mailing address was input correctly.
We ship via Canada Post and we do recognize that they can make a mistake from time to time. We will always correct these mistakes to ensure that you do receive your order.